Privacy Policy
Last updated: February 2026
1. Introduction
Dineo ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our AI-powered restaurant reservation platform, including our website, applications, and related services (collectively, the "Service").
By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.
2. Data We Collect
2.1 Information You Provide
- Account information: name, email address, phone number, and password.
- Restaurant profile data: business name, address, opening hours, and contact details.
- Reservation details: guest names, party sizes, dates, times, and special requests.
- Payment information: billing address and payment method details (processed by our payment provider).
- Communications: messages, feedback, and support requests you send to us.
2.2 Information Collected Automatically
- Device and browser information: IP address, browser type, operating system, and device identifiers.
- Usage data: pages visited, features used, actions taken, and timestamps.
- Cookies and similar technologies: session cookies, preference cookies, and analytics cookies.
3. How We Use Your Data
We use the information we collect for the following purposes:
- To provide and maintain the Service, including processing reservations and managing restaurant operations.
- To communicate with you, including sending booking confirmations, reminders, and service updates.
- To improve and personalise the Service, including AI-powered features and recommendations.
- To process payments and manage subscriptions.
- To ensure the security and integrity of the Service.
- To comply with legal obligations and enforce our terms.
4. Legal Basis for Processing (GDPR)
Under the General Data Protection Regulation (GDPR), we process your personal data on the following legal bases:
- Contract performance: processing necessary to fulfil our agreement with you (e.g., managing reservations).
- Legitimate interests: improving the Service, preventing fraud, and ensuring security.
- Consent: where you have given explicit consent (e.g., marketing communications).
- Legal obligation: where processing is required by applicable law.
5. Data Sharing and Disclosure
We do not sell your personal data. We may share your information with:
- Service providers: third-party vendors who assist in operating our Service (e.g., hosting, payment processing, analytics).
- Restaurant partners: reservation and guest information shared with the restaurant you are booking with.
- Legal requirements: when required by law, regulation, or legal process.
- Business transfers: in connection with a merger, acquisition, or sale of assets.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When data is no longer needed, we securely delete or anonymise it.
7. Your Rights
Under the GDPR and applicable data protection laws, you have the following rights:
- Access: request a copy of the personal data we hold about you.
- Rectification: request correction of inaccurate or incomplete data.
- Erasure: request deletion of your personal data ("right to be forgotten").
- Restriction: request restriction of processing in certain circumstances.
- Portability: receive your data in a structured, machine-readable format.
- Objection: object to processing based on legitimate interests or direct marketing.
- Withdraw consent: withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at [email protected].
8. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Dineo
Email: [email protected]