Dineo
AI host for bookings, chat, and handoff

Your always-on front of house

Dineo answers guest messages, checks real availability, confirms simple reservations, and brings staff in when service needs a human touch.

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  • WhatsApp + web booking
  • Live availability checks
  • Staff handoff when needed

Live request

Friday dinner for four

AI triaged
Hi, do you have a table for 4 around 20:00 this Friday?
Yes — 19:45 or 20:15 are available. Would you like me to reserve one?
Table fit

4 seats

Terrace or main room

Response

8 sec

No missed message

Staff handoff ready

Guest profile, allergy notes, and conversation history stay attached.

Reservations managed
50k+
Booking coverage
24/7
Faster response time
3x
Shared guest timeline
1

How it works

From guest message to confirmed table

The product loop is intentionally simple: capture demand, check context, then confirm or escalate.

01
Capture every request
Guests ask for a table through WhatsApp, your website, or social channels. Dineo keeps the full conversation in one place.
02
Check availability in context
The agent sees service blocks, table capacity, guest count, and timing before it suggests a slot.
03
Confirm or escalate
Simple bookings are confirmed instantly. Edge cases are routed to staff with the conversation and table context attached.

Capabilities

Built around service pressure, not software busywork

Dineo keeps the AI close to the realities of a dining room: table capacity, timing, guest context, and quick escalation.

AI reservation agent
Core
Answer booking requests before staff pick up the phone. Create, modify, and cancel reservations from natural guest messages.
Smart table management
Manage real-time availability, walk-ins, service blocks, and seating decisions without juggling spreadsheets.
Unified guest inbox
Keep WhatsApp, website chat, and social messages together so every handoff has the latest context.
Guest memory
Attach preferences, allergies, visit history, and notes to the guest profile so service feels personal.
Menu-aware answers
Let the agent answer menu, policy, and opening-hours questions from your approved restaurant knowledge.
Operational visibility
Track reservation volume, source mix, response speed, and no-show patterns from the dashboard.

Venues

Fits the way your floor actually runs

Use the same operating system for reservation-led restaurants, cafés, bars, and hotel dining rooms.

Fine dining

Preference tracking, allergy notes, and escalation paths for high-touch service.

Casual dining

High-volume bookings, walk-ins, and busy service changes handled from one view.

Cafés & bistros

Quick turnover, brunch peaks, and repeat guests without phone bottlenecks.

Hotel restaurants

Guest context and dining reservations connected to hospitality operations.

Bar & lounge

VIP tables, event bookings, and late changes with fast staff handoff.

Fast casual

Short interactions, clear availability, and faster throughput during rushes.

Proof

A calmer way to run guest demand

Operators use Dineo to reduce repetitive message work while keeping staff in control of service-sensitive decisions.

“Dineo handles the repetitive booking questions and hands complex requests to our team with the full context. It feels like an extra host on the floor.”

S
Sarah Jenkins
Owner, The Rustic Spoon

“We stopped losing guests between WhatsApp, the website, and the phone. The table context is what makes the agent useful during service.”

M
Marcus Chen
General Manager, Blue Water Grill

FAQ

Questions restaurant teams ask first

Turn guest messages into confirmed tables

Start with one channel, prove the flow during service, then expand across your full front of house.

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